Portal Network Co. Normal Usage Policy

For the purposes of this Acceptable Use Policy, "Portal Network Co." means Portal Network Co. Inc. and its affiliates and subsidiaries. A "Customer" is an individual or organization that has a service agreement or contract with Portal Network Co. for use of the Services, or otherwise uses the Services.

Portal Network Co.'s Normal Usage Policy will help customers understand the intended and permissible use of its service, and to prevent exploitation, fraud and abuse of unlimited calling plans and features. Unlimited long distance plans are for normal residential or personal, non-commercial use only. This means that only the account holder and/or residential family member may use the plan. The Portal Network Co.'s residential customers normally use fewer than 1,000 minutes per month, and do not have any unusual usage patterns. Therefore, a customer's aggregate (total) usage may be considered outside of normal residential use if it exceeds 1,000 minutes per month. Calls to destinations in India, limited to 750 minutes per month, are included in the 1,000 minutes per month. This means that once 750 minutes of calling to destinations in India has been reached, customers will still be able to continue to call other non-free destinations for 250 minutes. Portal Network Co. reserves the right to revise this Normal Usage Policy at any time. Changes in policy become effective once the policy is posted on the company's website.


Network Acceptable Use Policy

For the purposes of this Acceptable Use Policy, "Portal Network Co." means Portal Network Co. Inc. and its affiliates and subsidiaries. A "Customer" is an individual or organization that has a service agreement or contract with Portal Network Co. for use of the Services, or otherwise uses the Services.

When using Portal Network Co.'s Internet access services, cloud phone system ("PBX"), DID termination, cloud storage ("Gumdrop") services, hosting services, internetworking services, or any other message or communication services that may be available to the Customer on or through Portal Network Co.'s Internet systems (collectively, the "Services"), the Customer is prohibited from engaging in certain activities which include, but are not limited to, those described in this Acceptable Use Policy.

1. Consequences of Breach of this Acceptable Use Policy

If the Customer engages in any of the prohibited activities described below it may, at the sole discretion of the Company and without notice to the Customer, result in the immediate (1) restriction, suspension or termination of the Customer's use of the Services without compensation to the Customer, (2) blocking or filtering of the Customer's content, data or materials, (3) application of complaint processing fees, disconnection fees and additional service charges to the Customer's account, (4) deletion of the Customer's content, data or materials from the Company's servers, or (5) involvement of law enforcement agencies. Such activities may also result in civil or criminal liability.

The foregoing applies notwithstanding any language or term to the contrary contained in any agreement that the Customer may have with Portal Network Co. The Customer is responsible for use of the Services by any third party who directly or indirectly utilizes the Services provided by the Company to the Customer, whether or not such use has been authorized by the Customer.

When using Portal Network Co.'s Internet access services, PBX systems, Freephoneline services, hosting services, internetworking services, or any other message or communication services that may be available to the Customer on or through Portal Network Co.'s Internet systems (collectively, the " Services"), the Customer is prohibited from engaging in certain activities which include, but are not limited to, those described in this Acceptable Use Policy.

1. Consequences of Breach of this Acceptable Use Policy

If the Customer engages in any of the prohibited activities described below it may, at the sole discretion of Portal Network Co. and without notice to the Customer, result in the immediate (1) restriction, suspension or termination of the Customer's use of the Services without compensation to the Customer, (2) blocking or filtering of the Customer's content, data or materials, (3) application of complaint processing fees, disconnection fees and additional service charges to the Customer's account, (4) deletion of the Customer's content, data or materials from Portal Network Co.'s servers, or (5) involvement of law enforcement agencies. Such activities may also result in civil or criminal liability. The foregoing applies notwithstanding any language or term to the contrary contained in any agreement that the Customer may have with Portal Network Co..

The Customer is responsible for use of the Services by any third party who directly or indirectly utilizes the Services provided by Portal Network Co. to the Customer, whether or not such use has been authorized by the Customer.

2. Disclaimer and Assumption of Risk

Nothwithstanding this Acceptable Use Policy, the Customer makes use of the Services at its own risk. These risks include, among other things, credit card theft, identity theft, fraud, solicitation, stalking, invasion of privacy, unwanted receipt of offensive or obscene material, trespass to chattels or denial of service attacks. Portal Network Co. expressly disclaims any obligation to monitor its Customers and other users with respect to violations of this Acceptable Use Policy. Portal Network Co. accepts no responsibility, whether in contract, tort or otherwise for any damage sustained by the Customer or any users in using the Services.

3. Cooperation with Other Providers and Law Enforcement Authorities

Portal Network Co. may cooperate with other on-line service providers to discourage and resist abuses of acceptable use policies. Portal Network Co. reserves the right to report illegal activities to governmental authorities and to assist them in any prosecution.

4. Criminal Offences

While using the Services, the Customer is prohibited from posting, uploading, reproducing, distributing or otherwise transmitting information or materials where such activity constitutes a criminal offence or from otherwise engaging in or assisting others to engage in any criminal offence including, but not limited to, those offences listed below:

  • Communicating hatred
  • Pyramid selling
  • Unauthorized use of a computer
  • Mischief in relation to data
  • Fraud
  • Defamatory libel
  • Obscenity
  • Child pornography
  • Harassment/stalking
  • Uttering threats

5. Civil Offences and Violations of the Rights of Others

While using the Services, the Customer is prohibited from posting, uploading, reproducing, distributing or otherwise transmitting information or materials where such activity gives rise to civil liability or from otherwise violating the rights or assisting others to violate the rights of Portal Network Co. or any third party, including, but not limited to, the violations listed below:

  • Copyright infringement
  • Trade-mark infringement
  • Patent infringement
  • Misappropriation of trade secrets
  • Defamation

6. Other Prohibited Activities

While using the Services, the Customer is prohibited from engaging in or assisting others to engage in any activity that: (1) violates applicable policies, rules or guidelines of Portal Network Co. or other on-line service providers, (2) disrupts or threatens the integrity, operation or security of any Service or any computer or Internet system, (3) elicits complaints from other Internet users or Internet service providers, (4) is contrary to any law or regulation, or (5) is otherwise objectionable. Examples of such prohibited activity include, but are not limited to:

  • Scanning or probing another computer system
  • Obstructing or bypassing computer identification or security procedures
  • Engaging in unauthorized computer or network trespass
  • Maintaining a relay service open to the general public
  • Engaging in denial of service attacks
  • Posting, uploading, reproducing, distributing or otherwise transmitting any data, information or software that constitutes a virus, trojan horse, worm or other harmful or disruptive component
  • Exporting equipment, software, or data outside of Canada or the U.S. in contravention of applicable export control legislation
  • Falsifying address information, modifying message headers to conceal the Customer's identity or impersonating others, for the purpose of circumventing this Acceptable Use Policy
  • Posting, uploading, reproducing, distributing, otherwise transmitting, or collecting responses from unauthorized or unsolicited duplicative e-mail messages, junk or bulk e-mail messages, chain letters, newsgroup postings or other "spam"
  • Engaging in any conduct that directly or indirectly encourages, facilitates, promotes, relies upon or permits the foregoing prohibited activities including, without limitation, failing to implement reasonable technical or administrative measures to prevent spam, viruses and worms

7. Indemnification

The Customer will indemnify and hold harmless Portal Network Co. from all demands, claims, proceedings, awards, action, damages, losses, costs, charges and expenses, including legal fees, incurred by or made against Portal Network Co., which result from or relate to violation by the Customer of this Acceptable Use Policy. The Customer shall give Portal Network Co. prompt notice of any such demand, claim or proceeding that the customer is aware of.

8. Modifications

The terms of this Acceptable Use Policy may change at any time and without prior notice. The Customer is responsible for frequently reviewing this Acceptable Use Policy posted on the Freephoneline.ca web site to obtain timely notice of any such changes.

9. Contacts and Questions?

If you have any questions about this Acceptable Use Policy or to report any Internet abuses, please e-mail Portal Network Co. at legal[at]portal.net.co.